Heartbeat Monitoring for rapid responseDecember 2, 2013
For 17 years, Digital Tsunami has hosted the websites (and email) of clients on five continents, in data centres across the globe.
With the duplication of international backbones, the geographic location of a data centre is not as critical as it once was. For instance, in 1999, to maximise performance for the domestic and international markets of Heineken China, we had to host the site on servers in both Boston and Beijing.
Our current private cloud hosting is an exceptionally robust solution, but the monitoring, maintenance and technical support we provide, is significantly aided by our constant vigilance in assessing the state of the online presence from a multiplicity of perspectives.
The most basic form of analysis is ‘heartbeat monitoring‘, confirming that a site is resolving to a server.
Using an offsite analytical tool which monitors our sites every 120 seconds, we have independent confirmation that sites are up. Support personnel have access to visual monitoring on desktops and handheld devices. An email notification is generated if a domain does not respond.
The reasons why a site may be down, can range from a client domain which has expired, a scheduled software upgrade or maintenance session, or a rare hardware failure.
As in the above graphic, a series of one hour blocks show five domains over a period of 24 hours. The green is uptime and the short red period reflects the propagation of a domain, as it was upgraded from an old Windows site on one private cloud to a new Linux site on a separate cloud. Even service interruption is practically unavoidable when delegating a domain, we work hard to minimise the disruption, in this case to just ten minutes.
Digital Tsunami also offers a wide range of web-hosting benefits including:
- content caching
- database backup
- database optimisation
- firewall white and blacklist maintenance
- Google Analytics (statistics) integration
- onsite and offsite server and website backup
From Our Clients
Andrew and his team have provided consistently good service and met both our needs and expectations. He certainly knows his stuff and delivers workable web solutions in a highly professional manner.
I recently engaged Digital Tsunami to design and build my 60-page website. I'm a website copywriter who relies heavily on web-generated business, so my own online presence needs to be impeccable.
The solution that Digital Tsunami supplied is brilliant. It meets my needs perfectly; it's clean, bold, elegant, fast, and easy to edit. I've had lots of very positive feedback about it, and since launch, my request for quote rate and conversion rate have increased markedly.
The team at Digital Tsunami was incredibly responsive, delivering a solution well ahead of deadline. Their technical knowledge was exceptional, they were innovative, and they were very meticulous. What's more, they understood my business and technical requirements and translated them into a user-friendly, refined, professional site which is conceptually simple and cohesive.
I have no hesitation in recommending the website design services of Digital Tsunami to any business .. that needs a stand-out online presence.
Clients have really appreciated the video .. sales staff are so pleased to have this tool. It is very empowering to show.
Andrew W Morse and the Digital Tsunami team are world class, creative professionals in the challenging and highly competitive business of web page design and utilisation.
He understands business, he understands marketing, he understands communication and he understands design. And most importantly, his web pages pay for themselves within weeks of going online.
Central to the development process is Digital Tsunami’s thorough understanding of the project needs, clear and constant communication, and creative, innovative and meticulous approach to delivering solutions.