Heartbeat Monitoring for rapid response
December 2, 2013For 17 years, Digital Tsunami has hosted the websites (and email) of clients on five continents, in data centres across the globe.
With the duplication of international backbones, the geographic location of a data centre is not as critical as it once was. For instance, in 1999, to maximise performance for the domestic and international markets of Heineken China, we had to host the site on servers in both Boston and Beijing.
Our current private cloud hosting is an exceptionally robust solution, but the monitoring, maintenance and technical support we provide, is significantly aided by our constant vigilance in assessing the state of the online presence from a multiplicity of perspectives.
The most basic form of analysis is ‘heartbeat monitoring‘, confirming that a site is resolving to a server.
Using an offsite analytical tool which monitors our sites every 120 seconds, we have independent confirmation that sites are up. Support personnel have access to visual monitoring on desktops and handheld devices. An email notification is generated if a domain does not respond.
The reasons why a site may be down, can range from a client domain which has expired, a scheduled software upgrade or maintenance session, or a rare hardware failure.
As in the above graphic, a series of one hour blocks show five domains over a period of 24 hours. The green is uptime and the short red period reflects the propagation of a domain, as it was upgraded from an old Windows site on one private cloud to a new Linux site on a separate cloud. Even service interruption is practically unavoidable when delegating a domain, we work hard to minimise the disruption, in this case to just ten minutes.
Digital Tsunami also offers a wide range of web-hosting benefits including:
- anti-spam
- anti-virus
- content caching
- database backup
- database optimisation
- firewall white and blacklist maintenance
- Google Analytics (statistics) integration
- onsite and offsite server and website backup
View more information on web hosting or WordPress hosting or download our datasheet.
If you are interested in discussing your brand’s hosting requirements, please contact us.
From Our Clients
I am very happy with my new website from Digital Tsunami.
Not only did they design it, they also created my logo, and gave me valuable advice and professional feedback.
Through Digital Tsunami, my website now looks professional, easy to navigate and (through my customised CMS), easy to update.
.. organised, meticulously detailed and yet flexible - always serving client needs to the highest standards. From a client perspective, you can expect high quality, timely completion and minimal fuss.
.. exceptional service and experience across all elements of web development from interactive strategy and marketing through to interface design and project management.
Andrew and his team have supported Foodbank by providing web services for more than a decade.
In fact, they have just undertaken the first complete redevelopment of the original Foodbank website they built for us, and have been maintaining so ably since.
Andrew is creative and passionate and helps us to keep up, constantly looking for new ways to add value and improve our online communications channels.
The launch .. was a success. We were able to present this live on a Wireless connection during our Sydney, Australia sales conference on a location with very limited internet bandwidth. This proves the technology used .. renders light webpages which are easy to download on a browser.
Comments I've heard from our employees were all positive and reflected precisely what we were looking for: a simple but concise, clean and effective webpage.
We acknowledge the timeframe given to you was extremely short but nevertheless you have sucessfully delivered the project on schedule .. the critical success factor was communication and availability of Digital Tsunami's team.
I am very glad we were able to partner with such a professional team as yours and I am confident any other initiatives with you will be as successful.