Which social media are relevant to my company?
June 26, 2014Increasingly, companies are embracing the importance of engaging in a conversation on social media, in order to build brand recognition and communicate directly with consumers.
But faced with a plethora of platforms, many are asking us, “Which social media are relevant to my company?”
Our answer is that whilst there is no ‘cookie cutter’ formula, the choices you make depend specifically on the products and services you offer and the focus and demographics of your brand. The most important evolution from the traditional ‘broadcast’ advertising and marketing campaign, is that social media enables your brand to enter into a conversation.
Each social media platform offers specific opportunities and focus, which may or may not be suitable for your brand. Although there are apparent alignments to retail and corporate in certain platforms, brands are making clever use of all platforms, so the selection is often a case of research and focus on those which offer the highest volume of your target market. The prime rule is that a brand should not enter into a particular platform without sufficient content or resources. If appropriate internal resources do not exist, you may consider hiring, contracting or out-sourcing.
It is critical that all personnel who are engaged with customers convey a consistent message and tone of voice. This something which should be specified in a corporate style guide.
B to B
LinkedIn
The heavyweight in professional networking, LinkedIn is used by industry organisations, educational alumni, company personnel, specific interest groups, and offers a rich environment for brand development and communications with colleagues, partners, suppliers and clients.
Google Circles and Google +
Yet to gain massive traction, these two relatively new platforms are increasingly being considered as opportunities to engage with customers, in ways in which the user determines the segmentation of her or his connections.
Vimeo
The professional video production platform which is rapidly gaining penetration with heavyweight brands, for it’s kudos and high resolution.
Corporate
LinkedIn
The professional network which is used by over 200 million English-speaking professionals around the globe, enables employee advocates, groups, corporate following, status updates, peer endorsements, professional recommendations and group discussions.
Twitter
Arguably the most instant of messaging platforms, Twitter enables an instant indication of the temperature of the marketplace. Passion delivers both positive and negative feedback, and opportunity to demonstrate honesty, relevance and trust, and engenders genuine advocacy for a brand which influences behaviour far more than paid promotion.
YouTube
The platform which is the ‘go to’ search engine for videos on how, who, what, when and even (subjectively), why. The sheer immensity of this video repository is sufficient to make it a platform you cannot afford to ignore.
Retail
Facebook
With over a billion users, the gorilla of social media is a powerful tool which brands are treating seriously, building evocative visual assets: images, infographics, photographs and videos. The feedback and viral reach is so effective that many movie releases and products advertise their Facebook page, rather than their website!
Instagram
Photos and messages which are (for some demographic segments) far more immediate and relevant, and enable social media users to confer and build momentum at a dramatically rapid pace.
Pinterest
The highly addictive digital photo (and video) album, which is engaging brand stories through apparently innocuous social marketing to build emotive relationships with consumers by sharing common love of products, destinations and interests.
Vine
The 5 second video format imposed by Vine may be seen as a creative challenge, even more than the 15 second limit imposed by Instagram video. But many felt similarly about the restriction of an SMS to 140 characters, which entirely failed to stem the immense popularity of Twitter. Vine offers a great opportunity to clever brands.
These are not all, and instant messaging and social platforms in English and other languages are constantly launching, thriving and in some case, attaining a critical mass which brings brand recognition to them and the companies which use them.
Since 1996, Digital Tsunami has applied significant creative and technical expertise to multi-media, multi-lingual, multi-national campaigns for clients in an extensive range of sectors and utilising a diversity of social media.
To discuss an eStrategy for your brand and develop a customised suite of solutions, contact Digital Tsunami today!
From Our Clients
We have been a client of Digital Tsunami now for a number of years.
As an ASX listed company, we seek reliability with our suppliers. Digital Tsunami have proven they are reliable and trustworthy multiple times.
We host multiple websites and services through them, and use them for technical and creative work.
There has never been an issue, they are always on top of all technical details, and simply provide the best possible solution around a given budget, and get things right first time. Clearly they have excellent quality controls and that shows in their services.
I could not be more delighted. Once again Thank You. You and your team at Digital Tsunami have been incredible.
Andrew and his team have provided consistently good service and met both our needs and expectations. He certainly knows his stuff and delivers workable web solutions in a highly professional manner.
In taking the time to understand our business, industry and vision, Digital Tsunami created a site which strongly reflects our leadership position in the international market and our strategic direction.
Digital Tsunami's expertise in visual design, information architecture, innovative communication and evocative business writing, resulted in an extremely effective website which will contribute to our continuing expansion across the globe.
By taking the time to understand our business, industry and vision, Digital Tsunami created a site that truly reflected our leadership position in the market and our strategic direction.
Digital Tsunami's expertise in visual design, photography, website navigation and business writing, resulted in an extremely effective website.
The project was expertly managed from end to end which resulted in a fast and efficient process.