Which social media are relevant to my company?June 26, 2014
Increasingly, companies are embracing the importance of engaging in a conversation on social media, in order to build brand recognition and communicate directly with consumers.
But faced with a plethora of platforms, many are asking us, “Which social media are relevant to my company?”
Our answer is that whilst there is no ‘cookie cutter’ formula, the choices you make depend specifically on the products and services you offer and the focus and demographics of your brand. The most important evolution from the traditional ‘broadcast’ advertising and marketing campaign, is that social media enables your brand to enter into a conversation.
Each social media platform offers specific opportunities and focus, which may or may not be suitable for your brand. Although there are apparent alignments to retail and corporate in certain platforms, brands are making clever use of all platforms, so the selection is often a case of research and focus on those which offer the highest volume of your target market. The prime rule is that a brand should not enter into a particular platform without sufficient content or resources. If appropriate internal resources do not exist, you may consider hiring, contracting or out-sourcing.
It is critical that all personnel who are engaged with customers convey a consistent message and tone of voice. This something which should be specified in a corporate style guide.
B to B
The heavyweight in professional networking, LinkedIn is used by industry organisations, educational alumni, company personnel, specific interest groups, and offers a rich environment for brand development and communications with colleagues, partners, suppliers and clients.
Google Circles and Google +
Yet to gain massive traction, these two relatively new platforms are increasingly being considered as opportunities to engage with customers, in ways in which the user determines the segmentation of her or his connections.
The professional network which is used by over 200 million English-speaking professionals around the globe, enables employee advocates, groups, corporate following, status updates, peer endorsements, professional recommendations and group discussions.
Arguably the most instant of messaging platforms, Twitter enables an instant indication of the temperature of the marketplace. Passion delivers both positive and negative feedback, and opportunity to demonstrate honesty, relevance and trust, and engenders genuine advocacy for a brand which influences behaviour far more than paid promotion.
The platform which is the ‘go to’ search engine for videos on how, who, what, when and even (subjectively), why. The sheer immensity of this video repository is sufficient to make it a platform you cannot afford to ignore.
With over a billion users, the gorilla of social media is a powerful tool which brands are treating seriously, building evocative visual assets: images, infographics, photographs and videos. The feedback and viral reach is so effective that many movie releases and products advertise their Facebook page, rather than their website!
The highly addictive digital photo (and video) album, which is engaging brand stories through apparently innocuous social marketing to build emotive relationships with consumers by sharing common love of products, destinations and interests.
The 5 second video format imposed by Vine may be seen as a creative challenge, even more than the 15 second limit imposed by Instagram video. But many felt similarly about the restriction of an SMS to 140 characters, which entirely failed to stem the immense popularity of Twitter. Vine offers a great opportunity to clever brands.
These are not all, and instant messaging and social platforms in English and other languages are constantly launching, thriving and in some case, attaining a critical mass which brings brand recognition to them and the companies which use them.
Since 1996, Digital Tsunami has applied significant creative and technical expertise to multi-media, multi-lingual, multi-national campaigns for clients in an extensive range of sectors and utilising a diversity of social media.
To discuss an eStrategy for your brand and develop a customised suite of solutions, contact Digital Tsunami today!
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