Heartbeat Monitoring for rapid responseDecember 2, 2013
For 17 years, Digital Tsunami has hosted the websites (and email) of clients on five continents, in data centres across the globe.
With the duplication of international backbones, the geographic location of a data centre is not as critical as it once was. For instance, in 1999, to maximise performance for the domestic and international markets of Heineken China, we had to host the site on servers in both Boston and Beijing.
Our current private cloud hosting is an exceptionally robust solution, but the monitoring, maintenance and technical support we provide, is significantly aided by our constant vigilance in assessing the state of the online presence from a multiplicity of perspectives.
The most basic form of analysis is ‘heartbeat monitoring‘, confirming that a site is resolving to a server.
Using an offsite analytical tool which monitors our sites every 120 seconds, we have independent confirmation that sites are up. Support personnel have access to visual monitoring on desktops and handheld devices. An email notification is generated if a domain does not respond.
The reasons why a site may be down, can range from a client domain which has expired, a scheduled software upgrade or maintenance session, or a rare hardware failure.
As in the above graphic, a series of one hour blocks show five domains over a period of 24 hours. The green is uptime and the short red period reflects the propagation of a domain, as it was upgraded from an old Windows site on one private cloud to a new Linux site on a separate cloud. Even service interruption is practically unavoidable when delegating a domain, we work hard to minimise the disruption, in this case to just ten minutes.
Digital Tsunami also offers a wide range of web-hosting benefits including:
- content caching
- database backup
- database optimisation
- firewall white and blacklist maintenance
- Google Analytics (statistics) integration
- onsite and offsite server and website backup
From Our Clients
Foodbank has experienced unprecedented growth .. there is no doubt that the new Foodbank website, designed, built and maintained pro bono by Digital Tsunami, has been the principle tool in lifting Foodbank's profile. It is because our website is so engaging, that we have captured these donations. Foodbank just wouldn't be where we are today without Digital Tsunami.
We have been a client of Digital Tsunami now for a number of years.
As an ASX listed company, we seek reliability with our suppliers. Digital Tsunami have proven they are reliable and trustworthy multiple times.
We host multiple websites and services through them, and use them for technical and creative work.
There has never been an issue, they are always on top of all technical details, and simply provide the best possible solution around a given budget, and get things right first time. Clearly they have excellent quality controls and that shows in their services.
Thanks to you and the Taishan production crew. Andy and the rest of the team were outstanding. Their professionalism was evident the entire time and they seemed to build a nice relationship with the factory employees, which led to a real spirit of cooperation. My sincere thanks for a job extremely well done.
We have been fortunate to work with Andrew and his creative team from the inception of our business. The design and execution of our site has been fundamental in winning over clients and establishing our footprint in a very crowded space. We also place great value on their input into our business process.
Service delivery is precisely what was asked, while respecting deadlines and budget constraints. Digital Tsunami are very good value for money, particularly for quick wins without long pre-planning project phases.