Five minutes with the ACBC

Five minutes with The Australia China Business Council (ACBC).

Acknowledgement to the NSW branch for presenting this Member Spotlight.

 

Tell us about your business and how you’ve leveraged your Australia-China connections to build your success in China?

Even before living in Hong Kong throughout the nineties, I had a strong interest in China and first visited in 1986. Since then I have worked for large privately owned Chinese enterprises and foreign owned manufacturers in China, as well as banks, energy and hospitality brands. Recently I lived in Shanghai for four months while working as Creative Director on a major capital-raising project.

The benefits of membership of the ACBC (and for expats: AustCham chapters in Beijing, Hong Kong & Macau, and Shanghai), are the opportunities to attain current expert insights into business, finance, governmental and legal aspects of bilateral trade; and networking with other individuals working in Australia and China. My approach has always been to develop close personal connections and offer introductions when I see opportunities for companies to mutually benefit. While the foundation of ‘guanxi‘ has always been personal shared experience and trust, communication can now be almost instant, through the platforms of LinkedIn and WeChat.

What does a typical day look like for you and what are you currently working on?

Throughout the last 21 years at Digital Tsunami, there has never been a ‘typical’ day! (laughs).

Because I am an old-school generalist exploiting cutting-edge specialist technology for clients across extensive sectors and around the globe, no day is the same. The company philosophy has always been agile and agnostic, in order to ensure that we meet the specific marketing objectives of our client with the most effective and evocative tools available.

Today I am preparing a digital presentation to a South American government for a Chinese modular home fabricator; copywriting for a five-star hotel in Beijing; preparing for video production for an Australian defence contractor; and planning to launch a new identity for a global logistics brand.

What would you say are the five key elements for starting and running a successful business in/with China?

  • Connections
  • Flexibility
  • Competence
  • Persistence
  • Commitment

How do you go about marketing your business in Australia/China and what has contributed to this success?

I have been extremely fortunate to have had a high proportion of ‘serial clients’ and referrals, who have ensured a source of ongoing projects. With a heritage of 21 years online, Digital Tsunami has built a reputation based on many hundreds of successful projects.

Most marketing is generated online via client websites and videos, but we also exploit LinkedIn and increasingly WeChat for regular communications with clients, suppliers, prospects and professionals.

The term ‘authority’ reflects the presence of a brand (or an individual) in the consciousness of a target audience. It is gradually achieved as an accumulation of projects, public statements, online writings and ‘validation’ by external publications and organisations, in industry and online media. We help clients build this authority and constantly devote time to building it for the Digital Tsunami brand.

You have been very successful to date, but there have no doubt been challenges – what’s been your biggest challenge that you have overcome in your business journey with China?

Despite studying Chinese calligraphy many years ago, I consider a lack of fluency in Mandarin and simplified Chinese characters has been my greatest single challenge.

While I have been supported by brilliant professional translators, the ability to speak directly and understand nuance is invaluable.

What’s your motto/mantra?

Communications Evolution.

 

Over three decades of working in China, Digital Tsunami has created visual assets including:

The vast majority of these assets have been bilingual or multi-lingual, in the following spoken and written languages: Chinese (simplified and traditional characters, Cantonese and Mandarin), English, French, German, Italian and Spanish.

 

 

Source: ACBC Member Spotlight

Photo credit: Derryck Menere, Shanghai

From Our Clients

Quotation Mark

We are delighted with our new website and early feedback from clients and associates is very positive.

The overall impression is that it is a very professional, informative website and conveys the feeling that Sefiani is a quality organisation with skilled, friendly staff.

Thank you for all your help and patience in working with us for this successful outcome.

Robyn Sefiani
Managing Director
Sydney, NSW, Australia
Sefiani Communications Group
Quotation Mark

The launch .. was a success. We were able to present this live on a Wireless connection during our Sydney, Australia sales conference on a location with very limited internet bandwidth. This proves the technology used .. renders light webpages which are easy to download on a browser.

Comments I've heard from our employees were all positive and reflected precisely what we were looking for: a simple but concise, clean and effective webpage.

We acknowledge the timeframe given to you was extremely short but nevertheless you have sucessfully delivered the project on schedule .. the critical success factor was communication and availability of Digital Tsunami's team.

I am very glad we were able to partner with such a professional team as yours and I am confident any other initiatives with you will be as successful.

Claudio Falcão Gomes
IT Manager
Sydney, NSW, Australia
Solvay Pharmaceuticals
Quotation Mark

You are a true professional Andrew, and your team was very impressive.

The results will be seen around the globe shortly as we embark on our new advertising campaign. I do greatly appreciate the extra lengths you went to under difficult circumstances, to help us achieve our goal.

Jamie MacDonald
Senior Manager, Consumer Marketing & Planning
Hong Kong
Hong Kong Tourism Board
Quotation Mark

Andrew and his team have supported Foodbank by providing web services for more than a decade.

In fact, they have just undertaken the first complete redevelopment of the original Foodbank website they built for us, and have been maintaining so ably since.

Andrew is creative and passionate and helps us to keep up, constantly looking for new ways to add value and improve our online communications channels.

John Webster
CEO
Sydney, NSW, Australia
Foodbank Australia
Quotation Mark

Since 2003, Digital Tsunami has collaborated with Personal Broadband Australia to deliver many online solutions, including the latest www.pba.com.au site.

Central to the development process is Digital Tsunami's thorough understanding of the project needs, clear and constant communication, and creative, innovative and meticulous approach to delivering solutions.

The results are clean, intuitive, refined and cohesive, with rapidly loading pages and extremely high usability.

The benefit to PBA of this long-term relationship has been the highly effective way in which Digital Tsunami has implemented and enhanced my vision on every project.

Sharon Don
General Manager, Products and Services
Sydney, NSW, Australia
Personal Broadband Australia
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